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Frequently Asked Questions


Is it possible to get an ROI in the first year of operation using TMI Telebase?

Industry experts Aberdeen Group and the Gartner Group indicate potential 5–15% savings to your bottom line as a result of landline voice and data billing errors. TMI believes that companies are over paying 15–25% for their wireless devices due to their inability to manage and control this very complex and rapidly expanding telecom service.

TMI Telebase eliminates supplier billing errors by electronically validating their monthly invoice against accurate telecom asset and contract information contained in the Telebase database. All billing errors are detailed in validation reports which can be presented to the supplier to confirm the errors and provide the necessary detail to insure a quick credit. An average Canadian company whose telecom spend is $1,000,000.00 per year can potentially save up to $250,000.00 in the first year of operation.

One Client’s Experience
TMI Telebase software detected over $14,000.00 in over billing on long distance calls in the first month of TMI Telebase use. We are currently requesting a review of bills for the last six months from our Telecom supplier.

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What are the potential dollar savings using TMI Telebase?

Industry experts the Gartner Group indicate that organizations can routinely save more than 10% of their annual telecommunications expenses by systematically checking their carrier bills against equipment and services in use. TMI believes that customers are over paying 15–25% for their wireless devices due to billing errors.

Telebase saves you money in two ways:

One Client’s Experience
We have detected 20% in over billing charges in our long distance using TMI Telebase.

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What percentage of time savings can my company expect using TMI Telebase for Telecom expense management?

Industry experts Aberdeen Group indicate that companies who use Telecom Expense Management software attain nearly 30% faster invoice processing and auditing cycles, and more than 40% greater efficiency when sourcing a telecom contract.

TMI Telebase software allows clients to electronically consolidate, validate, manage, allocate, and report their telecom expenses from all of their suppliers. Managers and employees can access their telecom expense summary reports via secure Web access, and quickly drill down to further detail if required.

One Client’s Experience
TMI Telebase Web Access reduced our company’s telecom staff processing time for expense distribution by 50%.

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Can TMI Telebase eliminate managers’ frustration around auditing their department’s monthly telecom expenses?

Industry expert Aberdeen Group indicates the top reason for poor telecom cost management performance is limited access to comprehensive and timely telecom expense data (i.e. poor spend visibility) TMI Telebase supplies both managers and employees with secure Web access to their monthly summary expense reports, with quick drill down capability to more detail if required. Our clients tell us that many of their managers are now able, for the first time, to check their department expenses.

Here’s one General Manager’s experience with TMI Telebase Web Reporting
I used to get 20 or 30 poorly itemized reports every month from our previous telecom expense management system. With the TMI Telebase Web reporting feature I access one summary report containing all telecom expenses for my division. If I need to audit any expenditure, the system provides quick access to the details. I’m extremely pleased with TMI Telebase Web reporting which has given me the tools to take control of my telecom expenses.

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Does Web based Telecom Expense Reporting save money?

Aberdeen Group reports that enterprises who under-perform in Telecom Cost Management have poor visibility into their spend, and they rely on labor-intensive processes to manage telecom billing.

TMI Telebase supplies both managers and employees with secure Web access to their monthly summary expense reports, with quick drill down capability to more detail if required.

One Client’s Experience
The first month we used Telebase the Telecom group received close to 200 queries back and ended up canceling about 50 services that people were being billed for but were not using…

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Will TMI Telebase significantly reduce the time it takes to identify and correct billing errors?

Industry experts report that Canadian enterprise companies receive hundreds of billing invoices from Suppliers every month. In order to identify billing errors each invoice must be audited, a daunting task that most companies do not have the time or resources to accomplish.

TMI Telebase helps clients in two ways:

TMI Telebase validates the electronic bill from each Telecom supplier and immediately produces exception reports detailing all billing errors and the amount of each over payment. These reports can be presented to the supplier to confirm the errors and provide the detail necessary for a full credit.

One Client’s Experience
TMI Telebase software detected over $14,000.00 in over billing on long distance calls in the first month of TMI Telebase use. We are currently requesting a review of bills for the last six months from our Telecom supplier.

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Can TMI Telebase help me analyze my company’s ROI on our telecom infrastructure?

Recent studies carried out by industry experts into Telecom Cost Management have all indicated that the first step a company must take to calculate their communications ROI is to produce an accurate inventory of all their telecom devices and services.

Before TMI Telebase, our clients could not produce a comprehensive report on the types of communications devices or services they possessed, the associated locations, assets in or out of service, and the owners. TMI Telebase ties all this information together in the Asset Tracker module to provide a complete view of a company’s infrastructure. Our clients are able to link this asset information to the associated usage and expense information from supplier’s detail billing records to analyze the ROI on their telecom infrastructure.

One Client’s Experience
We were able to produce an accurate inventory of Telecom assets and ownership across our 7 divisions for the first time.

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Can TMI Telebase assist me in finding future savings for Telecom services?

In a recent study Aberdeen Group noted the top pressures faced by enterprises were:
  1. Wireless becoming a much larger % of overall telecom spend
  2. Poor visibility into telecom spend
  3. Need for improved telecom invoice management

TMI Telebase puts clients in control of their telecom spending by providing:

Our clients can analyze their usage and asset expenditures in any location, office, or region for each telecom supplier. This analysis allows them to look for future opportunities for cost savings, supplier consolidation, and service changes or upgrades.

One Client’s Experience
TMI Telebase provides auditing capabilities that were not available to us before.

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Can TMI Telebase help improve Telecom Supplier management?

In a recent report on Total Telecom Management Process the Aberdeen Group noted the following average performance impacts among companies surveyed:

TMI Telebase provides the Contract Manager module which contains all of a client’s Telecom contract information including: the Master Services Agreement and the associated rate and rent plans for all telecom devices and services. Our clients can quickly determine contract termination dates and collect all the metrics associated with each supplier contract. This level of information puts our clients in a superior position at the negotiation table.

One Client’s Experience
Telebase validation detected wireless devices purchased for our company use which did not have proper contract rates or company approved options.

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